Long-term support for evolving systems
Ongoing Maintenance & Support
Most systems we build are not "set and forget." Business rules change, new integrations are needed, and users want improvements.
Evolve plans give you structured access to our team - for bug fixes, connector updates, feature improvements, and operational support.
What's covered
- Incident response and bug fixes
- Connector maintenance and schema changes
- Platform and dependency updates
- Feature enhancements and refinements
- Scheduled releases with sign-off
Included in Evolve
- Bug fixes and incident remediation
- Dependency and platform updates
- Connector and schema changes
- Small features and UX improvements
- Performance tuning
- Light support for internal teams
Separate projects
- New modules or major workflows
- Large new integrations
- Major re-architecture
- Pen testing and certification
How we size Evolve plans
When we recommend an Evolve plan, we look at the same factors we use to size integrations:
- 1Change velocity - how often dashboards and integrations are expected to change
- 2Surface area under care - how many dashboards/flows and teams depend on them
- 3Support expectations - how quickly you need us to respond, and what critical means in your context
Based on that score, we'll recommend Essential, Growth, or Scale. We review usage and fit regularly and can move plans up or down so you're not stuck in the wrong tier.
Evolve plan tiers
Care plans cover ongoing maintenance and iterative improvements. New builds and major projects are quoted separately.
Essential
Maintenance focus
20 EU (hours) per month
- Shared Slack channel
- Security patches & dependency updates
- Bug fixes & API hygiene
- Quality of life improvements
- Monthly release cadence
- 4-hour critical response SLA
For stable systems that need to stay secure and reliable. Hours go toward maintenance - not new features.
Growth
Maintenance + small features
40 EU (hours) per month
- Everything in Essential
- Small feature additions & enhancements
- Minor workflow improvements
- Weekly on-site availability
- Bi-weekly release cadence
- 2-hour critical response SLA
For teams who need ongoing maintenance plus room to ship small features and improvements each month.
Scale
Roadmap & continuous development
80 EU (hours) per month
- Everything in Growth
- Dedicated capacity for new features
- Roadmap planning & prioritisation
- Weekly release cadence
- 1-hour critical response SLA
- Dedicated PM & priority queue
For systems where user needs are constantly evolving. Enough hours to maintain and ship meaningful features every month.
